Terms & Conditions

  • Terms and Conditions

    Last Updated: [12/21/2025]

    Welcome to Scale M8 (“Scale M8”, “we”, “our”, “us”). By accessing or using our website, services, or communication channels, you agree to the following Terms and Conditions. If you do not agree, please do not use our services.

    1. Services Overview

    Scale M8 provides outsourced customer support services, including but not limited to:

    • Email Support

    • Chat Support

    • Live Chat & Helpdesk Management

    • Video Support & Virtual Client Assistance

    • Operational and customer experience support services

    All services are provided under agreed-upon scopes defined in contracts, proposals, or written agreements.

    2. Use of Services

    You agree to use our services only for lawful business purposes. You must not use our services to:

    • Engage in fraudulent, deceptive, or unlawful activity

    • Harass, abuse, or harm customers or third parties

    • Violate data protection or privacy laws

    • Send unauthorized, misleading, or spam communications

    Scale M8 reserves the right to suspend or terminate services if misuse is detected.

    3. Client Responsibilities

    Clients are responsible for:

    • Providing accurate information, documentation, and access

    • Ensuring they have the legal right to contact their customers

    • Ensuring compliance with applicable laws, including consumer protection and privacy regulations

    • Informing Scale M8 of any changes in compliance requirements

    4. Communication Consent

    By submitting your contact information to Scale M8, you consent to receive communications from us, including:

    • Email communications

    • Phone calls

    • SMS or text messages (where applicable)

    • Video or virtual meeting invitations

    These communications may include service updates, onboarding instructions, operational notifications, or support-related messages.

    5. SMS & Messaging Terms (A2P 10DLC Compliance)

    If you opt in to receive SMS messages from Scale M8:

    • Message frequency may vary

    • Message and data rates may apply

    • Messages are not sent for marketing without explicit consent

    • Messages are used for service updates, account notifications, and support-related communications

    Opt-Out:
    You may opt out at any time by replying STOP to any SMS message.

    Help:
    Reply HELP or contact us at [email protected].

    We do not sell, rent, or share phone numbers for third-party marketing.

    6. Intellectual Property

    All content on this website, including text, graphics, logos, branding, and visuals, is the property of Scale M8 and may not be copied, reused, or distributed without written permission.

    7. Confidentiality

    Scale M8 treats all client data, communications, and business information as confidential and applies reasonable technical and organizational safeguards to protect it.

    8. Limitation of Liability

    Scale M8 is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services, except where prohibited by law.

    9. Termination

    We reserve the right to terminate or suspend access to services if these Terms are violated.

    10. Governing Law

    These Terms are governed by applicable international business laws, without regard to conflict of law principles.

    11. Contact Information

    📧 Email: [email protected]
    🌐 Website: https://www.scalem8.com

Privacy Policy

  • Privacy Policy

    Last Updated: [12/21/2025]

    Scale M8 respects your privacy and is committed to protecting your personal data.

    1. Information We Collect

    We may collect the following information:

    • Name, email address, phone number

    • Company name and business details

    • Communication preferences

    • Support-related information

    • Technical data (IP address, browser type, device information)

    2. How We Use Information

    Your information is used to:

    • Provide and manage services

    • Communicate regarding onboarding, support, and updates

    • Respond to inquiries

    • Improve service quality and user experience

    • Comply with legal obligations

    3. SMS & Phone Data Usage (A2P 10DLC Safe Language)

    • Phone numbers are collected only with user consent

    • Phone numbers are used strictly for service-related communication

    • Phone numbers are not shared or sold to third parties

    • SMS data is not used for advertising without explicit opt-in

    4. Consent & Opt-In

    By submitting forms or contacting us, you provide consent to be contacted via email, phone, or SMS.

    You may withdraw consent at any time by:

    • Clicking “unsubscribe” in emails

    • Replying STOP to SMS messages

    • Contacting us directly

    5. Data Sharing

    We do not sell or rent personal data. Information may be shared only with:

    • Trusted service providers (hosting, communication tools)

    • Legal authorities if required by law

    All partners are required to maintain confidentiality.

    6. Data Security

    We implement appropriate administrative, technical, and physical security measures to protect personal data from unauthorized access or disclosure.

    7. Data Retention

    We retain personal data only for as long as necessary to fulfill service obligations or comply with legal requirements.

    8. Your Rights

    You have the right to:

    • Access your data

    • Request correction or deletion

    • Withdraw consent

    • Request data usage clarification

    Contact us to exercise these rights.

    9. Cookies & Tracking

    Our website may use cookies for analytics and functionality. You may disable cookies in your browser settings.

    10. Updates to This Policy

    We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

    11. Contact Us

    📧 Email: [email protected]
    🌐 Website: https://www.scalem8.com